Privacy Policy

Impact 24/7

Last Updated: 10/03/2026

Impact 24/7 (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with us,
including through our website, membership services, and facilities.

This policy is designed to comply with the Privacy Act 1988 (Cth) and the
Australian Privacy Principles (APPs).

1. Who We Are

Impact 24/7 operates a fitness facility located at:

Impact 24/7
3/2 Hartwood Court
Chelsea Heights VIC 3196
Australia

For privacy-related enquiries you can contact us at:

Email: info@impact24-7.com.au
Phone: 0489 272 037

2. What Personal Information We Collect

Personal Identification Information

Full name
Date of birth
Address
Phone number
Email address
Emergency contact details

Membership and Account Information

Membership details
Attendance records and bookings
Program participation
Notes relating to your membership

Health and Fitness Information

If you choose to provide it, we may collect limited health information relevant to fitness training, such as:

Injuries
Medical conditions affecting exercise
Fitness goals

This information is only collected with your consent and used to support safe training.

Payment Information

Payments are processed through secure third-party providers. We may store:

Transaction records
Billing details

We do not store full credit card numbers.

Website and Technology Data

When you use our website or digital platforms, we may collect:

IP address
Device information
Website usage data
Cookies and tracking data

3. How We Collect Personal Information

We collect personal information when you:

Sign up for a membership
Complete forms on our website
Book classes or sessions
Contact us via phone, email, or social media
Visit our gym
Participate in promotions or marketing campaigns
Use our mobile apps or member platforms

Information may be collected directly from you or through authorised service providers.

4. Why We Collect Your Information

We collect and use personal information to:

Provide gym memberships and services
Manage bookings and attendance
Process payments and billing
Communicate with you about your membership
Provide customer support
Improve our services and member experience
Send marketing communications (where permitted)
Ensure safety within the facility
Meet legal and regulatory obligations

5. Marketing Communications

We may send you:

Membership updates
Gym announcements
Promotions or offers
Health and fitness information

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in emails
Contacting us directly

6. Disclosure of Personal Information

We may share your personal information with trusted service providers where necessary, including:

Payment processors
Gym management software providers
Marketing and communication platforms
IT and cloud service providers
Professional advisers (legal, accounting)
Government authorities where required by law

We take reasonable steps to ensure these providers protect your information.

7. Data Storage and Security

We take reasonable steps to protect personal information from:

Misuse
Interference
Loss
Unauthorised access
Modification or disclosure

This includes the use of secure systems, access controls, and reputable technology providers.

However, no method of electronic storage or transmission is completely secure.

8. Access and Correction

You may request access to the personal information we hold about you.

If you believe any information is incorrect or outdated, you may request that we correct it.

To make a request, please contact us using the details provided in this policy.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Improve website performance
Analyse usage
Support marketing and advertising

You can adjust your browser settings to refuse cookies, although this may affect website functionality.

10. Third-Party Links

Our website or communications may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

11. CCTV and Security

For safety and security, our facility may use CCTV cameras.

These recordings may be used to:

Maintain member safety
Investigate incidents
Protect property

Footage is only accessed by authorised personnel and may be provided to authorities if required.

12. Retention of Information

We retain personal information only as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes

When information is no longer required, it is securely deleted or de-identified.

13. Complaints

If you believe we have breached your privacy rights, please contact us.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the
Office of the Australian Information Commissioner (OAIC).

Website:
https://www.oaic.gov.au

14. Changes to This Policy

We may update this Privacy Policy from time to time.
The most recent version will always be available on our website.